Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Technical & General Help
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Technical & General Help
For assistance with your WorkInTexas.com account, including password resets or username recovery, visit the official WorkInTexas website.
WorkInTexas Login Page:
https://www.workintexas.comIf you need additional assistance, contact your local Workforce Solutions office.
Workforce Solutions Offices (locations & contact information):
https://www.netxworkforce.org/147/Workforce-Solutions-Offices -
Technical & General Help
If you experience technical issues while using the website, try clearing your browser cache or using a different browser.
If problems continue, contact a Workforce Solutions office for assistance.
Workforce Solutions Offices:
https://www.netxworkforce.org/147/Workforce-Solutions-Offices -
Technical & General Help
For the best experience using WorkInTexas.com or Workforce Solutions online services, use a current version of a modern web browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox. Older browsers may not support all features.
If you continue to experience technical issues, contact your local Workforce Solutions office for assistance.
Workforce Solutions Offices (locations & contact information):
https://www.netxworkforce.org/147/Workforce-Solutions-OfficesWorkInTexas Website:
https://www.workintexas.com -
Technical & General Help
Unemployment Benefits accounts are managed by the Texas Workforce Commission (TWC). Workforce Solutions Northeast Texas does not have access to reset Unemployment passwords.
To reset your password or access your Unemployment Benefits account, visit the Texas Workforce Commission website, TWC Unemployment Benefits Services Login:
https://apps.twc.texas.gov/UBS/security/logon.doFor additional help with Unemployment Benefits, TWC Unemployment Benefits Information:
https://www.twc.texas.gov/programs/unemployment-benefitsIf you need general guidance, you may contact a Workforce Solutions office, and staff can help direct you to the appropriate TWC resources, Workforce Solutions Northeast Texas:
https://www.netxworkforce.org/147/Workforce-Solutions-Offices -
Technical & General Help
If you are unsure which program or service applies to your situation, contact a Workforce Solutions office. Staff can help guide you to the appropriate program or resource.
Workforce Solutions Offices:
https://www.netxworkforce.org/147/Workforce-Solutions-Offices -
Technical & General Help
Forms and applications are available on the appropriate program pages below:
Child Care Services Information & Forms:
https://www.netxworkforce.org/98/Child-Care-ServicesUnemployment Insurance Benefits:
https://www.netxworkforce.org/132/Unemployment-InsuranceUnemployment Benefits Online Portal:
https://apps.twc.texas.gov/UBS/security/logon.doSNAP E&T:
https://www.netxworkforce.org/500/SNAP-ETChoices (TANF):
https://www.netxworkforce.org/501/ChoicesEmployers (Free required posters):
https://www.netxworkforce.org/334/Other-ResourcesEmployers (Reporting Refusal to work / Interview):
https://www.twc.texas.gov/employer-resources/ebsIf you are unsure which form you need, contact your local Workforce Solutions office for guidance.
Workforce Solutions Offices:
https://www.netxworkforce.org/147/Workforce-Solutions-Offices -
Technical & General Help
Workforce Solutions Northeast Texas provides language assistance services (Language Line) to individuals with limited English proficiency. We also have a video phone with an ASL interpreter available for public use at each of our offices. Come by or contact your local office to request assistance.
Workforce Solutions Offices:
https://www.netxworkforce.org/147/Workforce-Solutions-Offices -
Technical & General Help
Yes. Workforce Solutions provides reasonable accommodations in accordance with applicable laws. If you require assistance or accommodations, contact your local Workforce Solutions office.
Workforce Solutions Offices:
https://www.netxworkforce.org/147/Workforce-Solutions-OfficesFor additional Equal Opportunity information, Texas Workforce Commission Civil Rights Division:
https://www.twc.texas.gov/programs/civil-rights -
Technical & General Help
If you believe you have experienced discrimination or have a complaint related to workforce services, you may file a complaint according to established procedures.
You may begin by contacting your local Workforce Solutions office.
Workforce Solutions Offices:
https://www.netxworkforce.org/147/Workforce-Solutions-OfficesFor civil rights complaints, employer complaints or housing complaints, Texas Workforce Commission Civil Rights Division:
https://www.twc.texas.gov/programs/civil-rights -
Technical & General Help
Report Fraud: Online or Phone: State agencies have a duty to prevent, detect, and eliminate the misuse of taxpayer funds. The Texas Labor Code authorizes Texas Workforce Commission (TWC) to investigate allegations of fraud, waste, and program abuse. Waste, fraud, and abuse of taxpayer dollars will not be tolerated and will be punished to the fullest extent of the law. Reporting Fraud, Theft, Waste or Abuse in a TWC Program.
TWC Fraud Reporting:
https://www.twc.texas.gov/services/report-fraudYou may also contact Workforce Solutions Northeast Texas directly, Workforce Solutions Offices:
https://www.netxworkforce.org/147/Workforce-Solutions-Offices -
Technical & General Help
Public information requests may be submitted to Workforce Solutions Northeast Texas in accordance with the Texas Public Information Act.
Board contact information:
https://www.netxworkforce.org/Directory.aspx?did=8Texas Workforce Commission - Open Records Request:
https://www.twc.texas.gov/services/open-recordsTexas Public Information Act Information:
https://www.texasattorneygeneral.gov/open-government/members-public/how-request-public-information