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1. Is there a waitlist for the child care program?

It is possible that a waitlist may be necessary when maximum enrollment in the program is reached. You may call (903) 794-8999 or (800) 874-3226 to find out whether a waitlist is currently in place.

2. How long will it take to begin the child care program?

As long as there is no waiting list in place, you may begin the program after all required documentation has been received and you are determined to be eligible for the program. Once you have returned your eligibility packet and documentation, it could take up to 20 days to determine your eligibility.

If there is a waiting list, children will be placed from the waiting list as space becomes available.

3. How is attendance tracked and payments to the provider handled?

All clients are required to notify their child care provider any time a child will be absent. The child care provider is required to report to Workforce Solutions Northeast Texas when a child is absent 5 consecutive days. (i.e. Monday - Friday; Wednesday, Thursday, Friday, Monday, Tuesday). The Provider will be paid based on the days of care you are authorized based on schedule and needs. Every time the child care provider reports your child(ren) absent will count against the total number of absences allowed within your 12-month period. Workforce Solutions Northeast Texas will pay the child care provider every other week for your child(ren)'s care. You will be required to pay a portion of your child care cost, called a parent share of cost, to the child care provider.

4. Why must I pay my parent share of cost when my child is absent?

This assures the provider will reserve a place for your child while he/she is absent. Children are allowed 40 absences within their 12-month eligibility period.

5. What income do I report when applying or recertifying for child care?

You should report the gross monthly income before deductions for all working family members. Wages or salaries, commissions, tips, piece-rate payment and cash bonuses earned must be reported. Overtime pay is estimated based on the person’s history of receiving this pay. If you have more than one job, make sure to report gross income from each of your employers. Other income that must be reported includes SSDI, alimony, taxable capital gains, rent income, income from estates, pensions, annuities, and retirement income. Ask a child care representative about any regular income you receive to see if it must be included in your gross monthly income.

6. How long does my eligibility for child care continue?

You will be given a 12 month eligibility period. If your experience a permanent loss in work or training or your family income has exceed the 85% SMI, you will need to contact our office within 14 days of the change.

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1. How do I become a regulated provider?

Children are referred to providers based solely on the parent’s choice. If you are not currently set up as a provider in the child care program, we will send you a Regulated Provider Packet to complete and return. You must submit a copy of your license. Regulated Provider Packet

2. I have become a regulated provider, but I am not getting children referred to my center. Why?

Workforce Solutions Northeast Texas cannot guarantee that any children will be referred to your program. Children are referred to child care providers based solely on parent choice.

3. I have just been chosen as a child care provider. When do I get paid?

Payment is made after services have been provided. Once the information is imported and processed, you should receive payment within three weeks. Please do not call to ask about payment until three weeks have passed. You may call (903) 794-8999 if you have questions.

4. How do I receive payment?

Providers will have the reimbursement payment directly deposited into a specified checking or savings account. A direct deposit form must be completed and returned with a voided check. If you have a change of address, you must notify us in writing of the change. Also, you must notify us if you change banks to complete the necessary forms.

5. How do we report attendance for Billing?

You will be paid based on how the children a referred in our system. you are required to report when a child is absent 5 consecutive days. (i.e. Monday - Friday; Thursday, Friday, Monday, Tuesday and Wednesday) Eight 5 day reports could result in the child's termination.

6. As a child care provider, am I an employee of Workforce Solutions Northeast Texas?

No. You are an independent contractor and not an agent or employee of Workforce Solutions Northeast Texas. You are fully responsible for the payment of all federal, state and local taxes. We will provide you with IRS form 1099 at the end of each year.

7. How do I submit changes to my previously submitted provider information?

All changes must be submitted in writing by fax, mail or email.

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1. I'd like to post a job in WorkInTexas.com. How do I start?

Contact your local Workforce Solutions office to set up an employer account. Registration is free, and it takes approximately 5 minutes. Please have the following information available:
• TWC Tax ID or Federal Employer ID (FEIN)
• Business address, phone, fax, and primary point of contact

2. Can I create job announcements on my own?

Absolutely! A Workforce Solutions representative will be happy to create a User ID and Password for you. With this User ID, you can enter or edit job announcements 24 hours a day from any computer with internet access.

3. When I post a job, why does Workforce Solutions need to know who was hired and the hire date?

There are several reasons:
• If a job opening has been filled, we do not want to waste your time by continuing to send applicants.
• If your new hire is receiving Unemployment Insurance or public assistance, noting his/her hire information promptly will help prevent fraud.
• Texas law requires that all new hires or re-hired employees be reported within 20 calendar days of the hire?

4. I have an immediate job opening, and I need some leads quickly. What is the fastest way to get job applicants?

By state law, each job listing entered into WorkInTexas.com is placed on a 2-day veterans’ preference hold. If you post a job announcement on Monday, then it will not be available to the general public until Wednesday.

If you need more immediate results, you are free to search the database and review resumes at any time.
• Login to your employer account
• Click on the "Browse Job Seekers" tab
• Click on the "By Occupation and Location" link
• Type a keyword into the "Job Title" field and select the appropriate location (ex. “Medical Secretary” in Texarkana)
WorkInTexas.com will display a list of active job seekers and their resumes. You may contact the applicants directly to discuss your job opening.

5. Can Workforce Solutions Northeast Texas pre-screen all applicants for employers, to determine if the job candidates possess a desired skill?

Yes, Workforce Solutions offers over 400 individual skills assessments, including: keyboarding, data entry, Microsoft Excel, and more. If requested, staff can administer one or more tests prior to distributing your company’s application or accepting a resume. This will ensure you only receive qualified applicants. List of Assessments

6. What do these assessments cost?

Testing fees are normally paid by Workforce Solutions, which means that tests are administered free to both job seekers and employers. If your company chooses to make use of these customized assessments in large quantity, then you may be asked to pay a portion of the fees. Contact your local office for bulk assessment pricing information.

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1. Do you have a high school diploma or GED?

Many employers require a high school diploma or GED as a minimum requirement for work. If you are still in school, the employer will generally overlook this requirement since you are working toward that goal. If you are no longer in school and answered “no,” come see us. We can help you to earn your GED. Don’t let this be the one thing keeping you from a great job!

2. Do you have reliable transportation?

Arriving to work on time each day is so important! If you don’t have a car, will your parents or a sibling be able to drop you off on time? Will they be able to pick you up on time? If you don’t have reliable transportation, we can help you to identify some public transportation options available.

3. Do you have a resume and cover letter?

When you apply for your first job, most employers will understand that you don’t have a lot of “work” experience. It’s still a good idea to develop a resume and cover letter. This will allow you to highlight some of your skills and show an employer why you are the right person for the job. Think of any organizations you have volunteered with (like DECA or the student council), any odd jobs you’ve had to earn extra cash (like babysitting, mowing lawns), and highlight those in your resume and cover letter.

4. If you are a parent, do you have reliable child care?

Raising a child is a challenging task. Trying to juggle work, school and parenting can be an even bigger challenge. We offer child care financial assistance to eligible parents. If you are working or in school at least 25 hours per week, you may be eligible. Don’t let the expense of caring for your child stop you from a better future for you and your child.

5. Have you registered with WorkInTexas.com?

Getting registered with WorkInTexas.com will allow you to search and apply for jobs in your area, or across the state. If you need help or tips on how to search and apply for jobs you are interested in, visit your local Workforce Solutions office.

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1. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.