Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Child Care - Provider Information
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Child Care - Provider Information
To receive Workforce child care referrals, you must be a regulated child care provider in good standing with Child Care Regulation (CCR). Providers must meet state licensing or registration requirements.
Learn more about becoming a regulated provider:
https://www.hhs.texas.gov/services/safety/child-careFor local program participation information:
https://netxworkforce.org/202/For-ProvidersYou may call (903) 794-8999 if you have questions.
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Child Care - Provider Information
Parents have the right to choose any eligible provider that meets program requirements. Workforce Solutions does not assign children to providers. Families select providers based on availability and their individual needs.
Find out more information about provider information:
https://www.netxworkforce.org/202/For-ProvidersYou may call (903) 794-8999 if you have questions.
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Child Care - Provider Information
The interactive map allows providers and families to view participating child care providers by location.
Interactive Map:
https://www.netxworkforce.org/376/Child-Care-Provider-Interactive-Map -
Child Care - Provider Information
Provider reimbursement rates vary by age group and care type and are published on the website. More information can be found there for the rates based on the type of care as well. If you have other questions please call Child Care Services at 903-794-8999.
Provider Reimbursement Rates:
https://www.netxworkforce.org/205/Provider-Reimbursement-Rates -
Child Care - Provider Information
Payments are made directly to providers based on authorized care and attendance reporting. Providers must follow attendance submission guidelines to ensure timely processing. Providers will have the reimbursement payment directly deposited into a specified checking or savings account. A direct deposit form must be completed and returned with a voided check. If you have a change of address, you must notify us in writing of the change. Also, you must notify us if you change banks to complete the necessary forms.
For more information about Providers:
https://www.netxworkforce.org/202/For-ProvidersYou may call (903) 794-8999 if you have questions.
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Child Care - Provider Information
Payment timing depends on:
Accurate and timely attendance reporting
Authorization status
Completion of required documentation
Delays may occur if information is incomplete or incorrect.
For more information:
https://www.netxworkforce.org/202/For-ProvidersYou may call (903) 794-8999 if you have questions.
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Child Care - Provider Information
Referrals depend on:
Parent choice
Availability of children in your service area
Provider compliance status
Funding availability
Being an approved provider does not guarantee referrals.
For more information about providers:
https://www.netxworkforce.org/202/For-ProvidersYou may call (903) 794-8999 if you have questions.
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Child Care - Provider Information
Providers must report attendance according to Workforce Solutions procedures and timelines. Accurate attendance reporting is required for reimbursement. Providers should ensure that attendance records reflect actual care provided and comply with program requirements.
For specific reporting procedures, contact the Child Care Services office or refer to provider guidance materials.
Child Care Services information:
https://www.netxworkforce.org/98/Child-Care-ServicesProvider Information:
https://www.netxworkforce.org/202/For-ProvidersYou may call (903) 794-8999 if you have questions.
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Child Care - Provider Information
Yes. Providers must submit attendance according to established reporting timelines. Late or inaccurate submissions may delay payment.
Child Care Services Provider Information:
https://www.netxworkforce.org/202/For-Providers -
Child Care - Provider Information
Reimbursement policies regarding absences are governed by program rules. Absences should be reported within 3 days per TWC guidance, see the report an absence page below. Providers should follow established attendance and absence reporting requirements to ensure compliance. You may call (903) 794-8999 if you have questions.
Report an absence:
https://www.netxworkforce.org/523/Report-an-Absence-for-ProvidersProvider information:
https://www.netxworkforce.org/202/For-ProvidersYou may call (903) 794-8999 if you have questions.
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Child Care - Provider Information
Child care providers must report certain attendance issues, including extended absences, no-contact situations, or when a child stops attending. To ensure timely processing and compliance with TWC requirements, please submit absence notifications directly through our online reporting form.
You can report an absence here:
https://www.netxworkforce.org/523/Report-an-Absence-for-ProvidersIf you have questions about whether a situation requires reporting, please contact Child Care Services before submitting your request at ccs@netxworks.org or (903)794-8999
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Child Care - Provider Information
No. Child care providers are not employees of Workforce Solutions Northeast Texas. Providers operate as independent businesses and are responsible for their own taxes, licensing, and business obligations.
Provider information:
https://www.netxworkforce.org/202/For-ProvidersYou may call (903) 794-8999 if you have questions.
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Child Care - Provider Information
Providers must notify Child Care Services of changes to:
Address
Contact information
Licensing status
Ownership
Banking or direct deposit details
Timely updates help prevent payment delays. All changes must be submitted in writing by fax, mail or email.
Provider Information:
https://www.netxworkforce.org/202/For-Providers
You may call (903) 794-8999 if you have questions. -
Child Care - Provider Information
Providers should contact the local Child Care Services office for assistance with:
Billing questions
Attendance reporting
Authorizations
Compliance matters
Contact information:
https://www.netxworkforce.org/98/Child-Care-ServicesYou may call (903) 794-8999 if you have questions.